Enodo Software Privacy Policy
Updated policy: Effective on November 1, 2011
By using our website, products, or services, you are accepting the practices described in this Privacy Policy. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us.
This Privacy Policy describes how Enodo Software (“Enodo”) collects and uses the personal information you provide on our website www.enodosoftware.com (the “Site”) or through Enodo’s online software service. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Collection and Use of Personal Information; Opting Out
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Unique Identifiers such as user name, account number, password
As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We require customers who register to use Enodo’s products or services (collectively, the “Service”) to give us an email address, and upon subscribing, billing information and Salesforce.com organization information. Enodo uses third party electronic payment providers (e.g., PayPal) and so Enodo does not itself collect, have access to, or retain credit card information.
Enodo uses the information that we collect to set up the Service for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Service that we provide, and updates and enhancements made to it, as well as to send information from us regarding our company's or our partners' offerings, such as promotions and events. We also use this information to administer our Site, improve our Service and to communicate with our customers regarding account administration issues. Customer email addresses and any personal customer information will not be distributed or shared with third parties except for the purposes described above. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers.
Customers can opt out of being contacted by us, or receiving such information from us, by following the opt out instructions located in the e-mails we may send you, by emailing us at support@enodosoftware.com or by contacting us at any time.
Enodo reserves the right to send its existing customers certain communications relating to the Service as part of our commercial relationship with you, such as service announcements and administrative messages without offering the opportunity to opt out of receiving them. If you do not wish to receive them, you have the option to cancel your account as stipulated in the Services Agreement.
Where possible, we will contact you by email, but we may also contact you by telephone or in writing for the purposes listed above.
Testimonials
We post customer testimonials on our web site which may contain company or personally identifiable information such as the customer's name. If you want to remove your personal information that is being displayed on our Site under public pages please send your request to support@endosoftware.com.
Information Sharing
Except as we explicitly state at the time we request information, we do not disclose to third parties the information provided. All billing information that we collect through the Site is used solely to check the qualifications of prospective customers and to bill for the Service. We do not sell your personal information to third parties.
Enodo uses one or more third-party intermediaries to manage the credit card processing or other forms of electronic payment, which are identified as part of the transaction process. Any such intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose transaction processing, but please note that their privacy policy will apply to any information you provide in the course of such a transaction We encourage you to read that privacy statement before providing your information. Other third parties, such as Users in community forums or blogs, may provide content on the Site but they are not permitted to collect any information nor does Enodo share user information with these parties.
Customers of the Service will use Enodo to analyze, review and store data and information (“Product Data”) from their existing CRM systems. This data remains on the Customer’s Authorized Third Party hosting platform. Enodo does not retain, share, or distribute, any Product Data, except as explicitly provided for support or debug. As described in the Services Agreement, Enodo has no responsibility to this data. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.
Our Site offers publicly accessible blogs and community forums accessible to all registered customers. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
We reserve the right to disclose your personally identifiable information (“PII”) as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Site.
The Company does not share, sell, rent, or trade PII with third parties for their promotional purposes.
Cookies and Other Tracking Technologies
We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
Links to Other Web Sites
Our Site includes links to other websites whose privacy practices may differ from those of Enodo. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Widgets
Our Site or Service may include widgets, which are interactive mini-programs that run on our Site or Service to provide specific services from another company (e.g. displaying the news, opinions, RSS or social media feeds, etc). Personal information, such as your email address or a social media account number, may be collected through the widget. Cookies may also be set by the widget to enable it to function properly. Information collected by this widget is governed by the privacy policy of the company that created it.
Security
When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at support@enodosoftware.com.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may continue to retain aggregated information related to your account even if your account is no longer active.
Updating and Correcting Personally Identifiable Information
If your personally identifiable information changes, you may correct or update it by contacting us through our Contact Us page, emailing our Customer Support at support@enodosoftware.com or by contacting us through postal mail at the contact information listed below.
Access and Use From Outside the U.S.
This Privacy Policy is intended to cover collection of information on our Site and Service from residents of the United States. If you are visiting our Site and Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where servers running our Site and Service are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our Service, you understand that your information may be transferred to our facilities and those service providers with whom we share it as described in this privacy policy.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.
Business or Asset Transfer or Sale
Enodo may be sold, might sell or buy businesses or assets of businesses, or Enodo might merge with another business. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that Enodo, a line of business of Enodo, or substantially all the assets of Enodo are transferred, customer information may well be one of the transferred assets. Enodo will make reasonable effort to provide notice on the Site and to notify you via email to the most recent email address that you have provided to Enodo of any such change in ownership or control of your personal information.
Contact Information
Questions regarding this Policy or the practices of this Site or Services should be directed to Enodo’s Security Administrator by online submittal or by regular mail addressed to:
Enodo Software
Attn: Security Administrator
PO Box 77784
Seattle, WA 98177